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BOOKING PROCEDURE

Step 1:

Select hotel

Choose from our selection of hotels that meet your needs.

Step 2:

You complete the booking form

You will quickly receive an email with all details of your booking information. We will then check the availability with your chosen hotel.

You will need to complete separate forms for different destinations or hotel or more than one booking period.

Step 3:

We confirm hotel availability within 24 hours

This will be an email that will give full costs, details of the booking and when payment is due.

If the requested hotel is not available we will suggest alternative hotels for your consideration.

Step 4:

Make your payment

All bookings are on pre-paid basis, which means your booking will be confirmed by our operator after payment made.

Payment can be completed using the fax payment form or Telegraph Transfer (TT).

For any urgent booking, the payment by Cash at arrival shall be allowed by Mittapheap's staff upon confirmation.

Once availability is confirmed our cancellation policy will apply.

Step 5:

We send the hotel voucher

Once payment is completed by credit card, we will send you a hotel voucher (by email), which can be presented to the hotel when you check-in.

CHANGE OR CANCEL BOOKING

Change or Cancel booking can be made by Telephone: 855-23 218585, Fax: 855-23 213331 and Email: booking@mittapheap.com.  You are requested to send us your full name and confirmed code.

CANCELLATION POLICY

No charge is made to your credit card until your booking is confirmed, that is, when you have secured your room reservation by completing our Credit Card Authorization Form.

If you cancel your confirmed booking anytime before the 7 days preceding your check-in, a cancellation fee equal to one-day's stay shall be charged to your credit card.

A valid credit card is required to guarantee your reservation. We suggest to send your credit card details by fax.

No show on the day of arrival will be charged an amount equal to one night's room rate, applicable taxes and service charge.

MAKE PAYMENT

Payment can be completed using the fax payment form or Telegraph Transfer (TT).

For any urgent booking, the payment by Cash at arrival shall be allowed by Mittapheap's staff upon confirmation.

Once availability is confirmed our cancellation policy will apply.

Please Remit Payment through:

DBS BANK
6 Shenton Way, DBS Building, Singapore 068809
Tel: 68788888 Cable: DBSBANK, Telex: RS 24455
SWIFT Dest: DBSSSGSG facsimile: 64451267

- Beneficiary        Account Name:   HUN CHANTHA
- Beneficiary        Account No         010-6-024548

Note: Sender covers the 20USD/transfer for bank commission fee in Cambodia and international bank transmission charges.